EXCHANGES
Currently orders cannot be exchanged, unless item is faulty or incorrect. We currently only accept returns. Once confirmed by our team, a new order can be placed through the website at any time or if you contact us by email you can place an order via our Customer Service team.
ORDER CANCELLATIONS AND AMENDMENTS
Please note, we may be unable to combine orders, change the size, edit your billing and shipping details or add pieces to an existing order once it has been placed. Please contact our Customer Service Team on and if still in time, we will try our best to accommodate your changes. If you decide to cancel your order after it has been processed we will unfortunately be unable to refund any shipping related charges incurred.
Please be aware that customs and import duties, taxes and/or fees may be payable, and are the responsibility of the customer (even if you refuse to accept delivery of the shipments upon arrival).
Website is not responsible for the VAT, duties and/or any other taxes applied by the local customs authority, and we cannot predict the charges that may incur for each shipment. As such, it is your responsibility to verify with local custom offices if any charges are payable upon delivery. If your order is subject to any of these charges, they must be paid in full by you in order for your package to clear customs or to be delivered to you. Customs authorities require that we state the value of your order directly on your package(s).
Customs agents have the right to delay release of your package(s), and they may also deny delivery. If you refuse delivery and/or to pay these charges, the package may be sent back to us, and costs and charges due for payment, including return shipping costs, may be deducted from any refund due to you.
We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Notes：
Custom-order or personalised items do not have a right to 14 days refund.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. Processing time: 2-7 days.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
Return Address:FLAT/RM 705，7/F，FA YUEN COMMERCIAL BUILDING， NO.75，FA YUEN STREET，MONG KOK，KL，HONGKONG